For this expert interview Laura Craven, a member of the marketing team, spoke with one of the many experienced professionals here at Imperial Dade. Lynn Miller, Orlando Branch Chemical Manager, has worked in the janitorial industry for over 35 years including 18 years with Imperial Dade.
Laura: Tell me about your role? What does a Chemical Manager do?
Lynn: I love my job as Chemical Manager. I work alongside our sales consultants, assisting them in developing solutions for their customers. For example, in one of our grocery chain accounts we created customized cleaning programs for each department. We trained their staff on proper procedures helping them maintain a clean, safe and appealing store. In addition to the hands-on training we also provided written manuals and tools to ensure that the programs were consistent across all store locations. I enjoy the interaction with both management and employees when they grasp the concepts of the training. We are helping them be more successful and that is really rewarding.
Lynn: I also love to solve problems. A cleaning contractor called me just the other day to just tell me how much time and money he saved on a very large job after installing the chemical management system that I had recommended.
Laura: Please describe a chemical management system.
Lynn: It is the best thing since sliced bread! A chemical management system, or CMS, is an automated dispensing system that controls the precise amount of chemical concentrate mixed with water in reusable spray bottles. The system can be set up with multiple products depending on the cleaning needs of the customer.
Laura: What are some of the benefits of this type of system?
Lynn: Safety is a big one. Because the mixing is done automatically, there is no “glugging” of chemicals from one bottle to the next which can pose risks in improper dilution ratios as well as spills. Some people think that if some is good, more is better. That is not true! Using too much concentrate can make the product less effective, damage surfaces and can create health risks. Everything in a quality CMS should be color-coded with corresponding product numbers and names. The system should also include instructional wall charts and manuals making it very easy to use.
Lynn: Cost is another important factor. The CMS chemicals are super-concentrates, reducing the expensive shipping of water and excess packaging.
Laura: That is a more sustainable program as well. Reduced packaging and transportation, both of which have a big impact on the environment.
Lynn: That is correct! Also, the cost-in-use is much less compared to a pre-mixed, ready-to-use chemical. For example, a quart of ready-to-use product may be $3 compared to a quart of CMS product as low as $.035. And, because the dispensing is controlled there is no waste or overuse. These systems also help prevent theft of ready-to-use products.
Laura: What types of businesses use these systems?
Lynn: All businesses that use cleaning chemicals can benefit from a CMS. We partner with healthcare facilities, grocery stores, schools, restaurants, food processing plants, office buildings, building contractors, hotels, the list goes on and on.
Laura: What factors should be considered when selecting a CMS?
Lynn: The major considerations when selecting a CMS provider are, first, a knowledgeable consultant to recommend the correct products for each surface and provide training for the cleaning crew. The second is safe, reliable equipment and technical service. The service technicians need to maintain the equipment on a regular basis and be available 24/7 to respond to any emergency repair needs. And lastly, high quality chemicals that are compliant with all regulations and perhaps even third-party environmental certifications.
Laura: I see why you are so enthusiastic about CMS programs! Thanks, Lynn!
Lynn: Thanks for the opportunity to share the info.
If you are interested in learning more about chemical management systems, Lynn Miller is gladly available to answer your questions and can be reached at firstname.lastname@example.org.